Shipping policy

Shipping Policy

Thank you for visiting and shopping at Jolly Ollie Candle Co.

Domestic Shipping Policy

Shipment Processing Time:

All orders are processed within 2-3 business days of receipt.  Orders are not processed or shipped from Friday, 12 pm CST through Sunday or holidays.  If we are experiencing a high volume of orders, shipments may be delayed by a few days.  

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.  Overnight delivery is not available at this time.  

Shipment Confirmation and Order Tracking 

You will receive a shipment confirmation email with your tracking number once your order has shipped.  The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Jolly Ollie Candle Co is. not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (including tariffs, taxes and other costs.  

Damages

Jolly Ollie Candle Co is not liable for any products damaged or lost during shipping.  If you receive your order damaged, please file a claim with the shipment carrier.  Save all packaging materials and damaged goods before filing claim.  

International Shipping

We currently do not ship outside of the Continental US and Canada.

Incorrect Shipping Address and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the USPS.  If we cannot validate the address, we will try to contact the customer to provide an updated address.  If we cannot update the address, the order will be canceled and refunded.  

Jolly Ollie Candle Co will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

if you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Alert us at jollyolliecandleco@gmail.com.  We will file a claim with the shipping carrier.  Local law enforcement will be involved.  We will replace or refund yur order when the investigation is complete.  Allow up to 21 days for the investigation.